The following terms and conditions do not affect your statutory rights as a consumer. All prices quoted are exclusive of VAT @ 20% Click4 Balloons Limited makes every effort to ensure that prices displayed are correct and current. Should pricing prove incorrect, prior to order processing, Click4 Balloons Limited will contact the customer to make them aware of the price difference. Orders placed online do not constitute a confirmed order until Click4 has checked stock availability.
Delivery Rates and Expected delivery dates are displayed online and through Checkout prior to taking payment.
IMPORTANT - NEVER INHALE HELIUM GAS
Never allow yourself or anyone to inhale helium gas either from balloons or directly from a pressurised cylinder. Use helium cylinders in a ventilated area. Inhaling helium reduces and can eliminate oxygen available for breathing. Inhaling helium can result in serious personal injury or death. By ordering helium gas cylinders you are agreeing to use the product responsibly and indicating your understanding of this safety warning.
Payment and Cancellation
Payment is processed securely online in real-time during Checkout by ClearAccept. Orders paid with ClearAccept can deliver to any UK address provided 3D Secure Authentication is processed correctly. Statements will show a debit by Click4 Balloons Limited.
Orders cancelled prior to despatch from Click4 will be refunded less 3% covering financial costs incurred by Click4 to take and return payment. If you wish to cancel your order after goods have been despatched (collected by the courier or passed into the Royal Mail Network) or delivered then customers must return the goods undamaged, unopened and un-used to Click4 within 14 days of delivery. Customers return goods at their own expense and are liable for losses or damages in transit until the goods are signed for by Click4 Returns. Click4 will then process the customer’s return if the goods are unopened, undamaged and un-used within 7 days of receipt. Subsequent refunds will be processed within 30 days. Any outbound delivery charge paid by the customer to receive their goods cannot be refunded. Goods returning to Click4 by Couriers, after failed delivery attempts, refused deliveries or cancelled consignments after despatch had occurred will incur the standard £12.95 return fee levied by the courier which will be automatically deducted from any refund due. Refunds for returns will also be less 3% to cover financial costs incurred by Click4. Goods returning via Royal Mail will not incur this return fee, however, if they were despatched on a 'Free Delivery Offer', then £3.95 will be charged retrospectively to cover the outbound delivery costs paid on the customers behalf by Click4.
Special Order items cannot be cancelled or returned, however, Click4 may accept returns or cancellation subject to a 15% restocking fee, but this will have to be agreed via email in the first instance.
CLICK4 does not operate a 'sale or return' policy so excess stock ordered cannot be returned unless faulty. This also applies to Business Customers who fall outside Consumer Contracts (formerly Distance Selling Regulations) and so have no cancellation rights once an order is despatched. Business Customers can cancel an order prior to despatch, unless goods have been ordered-in especially for their order. Cancellation prior to despatch for B2B will also incur 3% cancellation charge to cover Bank Charges as outlined above. Custom Printed Balloon Orders have no cancellation rights once the Product is printed.
Substitutions
Click4 Balloons reserves the right to make substitutions of comparable products should your first choice be out of stock. In this instance, Click4 Balloons will attempt to contact the customer to discuss available substitutions by email. Orders are held until a response is received from the customer.
Manufacturer Warranties
Goods offered with manufacturer warranties are clearly marked.
Charity Discounts
Click4 is unable to donate goods and services free of charge.
Delivery Guidance
Goods are despatched using a variety of options. Customers will be advised how their order is being delivered by email, once the order is despatched.
Some couriers now offer 1-Hour ETA Time-Slots which can be obtained by tracking your consignment directly with them online Goods can be left unsigned, if during ordering, customers specify a ‘Leave Safe’ instruction which tells the delivery agent where to leave goods securely if no one is available to sign for receipt. This is expressly done at the customers own risk and Click4 accepts no liability for lost or stolen goods. Click4 Balloons Limited endeavours to meet all specified delivery dates subject to stock availability.
Once an order is despatched, we cannot change a delivery address for security reasons.
If goods arrive too late for an event, the best course of action is to sign for the delivery, to prevent the Return Fee and then return goods by 2nd Class Royal Mail or Royal Mail Standard Parcel service to Click4 for a refund. If Click4 or the delivery agent was at fault for the late delivery, then the Goods will be refunded (if unused) plus the outbound delivery charge paid. Click4 will attempt to compensate your return postage limited to £3.00 if a full receipt is provided.
Goods despatched on Royal Mail that return after an unsuccessful delivery attempt and were not rescheduled or not called for at the local delivery office within 14 days will generate a £3.95 fee to cover the cost of any Outbound Delivery Fee, Bank Charges & Administration costs paid by CLICK4 only if they were despatched on a 'Free Delivery Offer'
